All good things come to an end, and eventually, some of your employees will leave the company. It can be a voluntary exit or an involuntary exit. Either way, it's vital to ensure a smooth goodbye. To do that, it's essential to be aware of the ethical and formal aspects that relate to a good exit for both the employee and the company.

In this article, I will cover what good offboarding is, how you accomplish it and what you should be aware of in the process.

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What is offboarding? 

Off-boarding is the final stage in the employee lifecycle model. This means that this stage wraps up the entire employee experience. So even though it's the last step before you say the final goodbye, you must take this step seriously, so you ensure the complete employee experience.

Ensuring a great employee experience is the first part of the good offboarding process. The other part is about learning from the exit. Why did the employee leave the company, and could anything have been done to avoid that? Therefore, a good offboarding process will give you valuable insights into how you can improve the whole employee experience and keep being an attractive company for your employees — more on how you can do that later.

Furthermore, a good offboarding process will minimize the impact of an exit on the company by ensuring the right knowledge transfer, task handover, etc.

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How do offboarding and onboarding compare? 

While onboarding (or, for some organizations preboarding) is the first point of contact after the recruiting process, offboarding is, as mentioned, the last point of contact before the final exit. This means that onboarding is about creating a great welcome experience, and offboarding is about making a great goodbye experience.

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These two steps in the employee lifecycle are somehow the opposite of each other, but they have to be treated with equal care. Just like you don't want your employee to walk into the office the first day as if nothing happened, you neither want your employee to leave as if nothing happened.

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The onboarding process is, for most employees, full of uncertainties. What are my exact work tasks, how do I approach my colleagues, how do I find my fit in the organization, etc.? Likewise, the offboarding process can be a period of uncertainty for the employee as they properly want to ensure a good separation from the company. At the same time, they might feel both excited and anxious about starting their new job. This can cause a lot of different emotions to handle, so take that into account when you plan the offboarding process. Furthermore, the onboarding process comes with some uncertainties for the employer. They might wonder why did the employee really leave?

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Why is good offboarding crucial?

By now, you might have gotten an idea of why offboarding matters. Below, I have listed 5 of the most important reasons why great offboarding matters and why it is crucial to take it seriously.

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Ensure a complete employee experience.

We often hear that the first impression is the most important, which of course, still counts. But the last impression might be just as important. We tend to remember not what people say but how they make us feel. So, if the offboarding process is badly organized and carelessly executed, it will for sure leave us with a bad last impression that ultimately will make us remember the bad feelings it brought to our mind. So, instead, the offboarding should leave the employee in a positive state of mind and be a nice termination of the employee lifecycle.

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Mind your employer brand.

When you ensure a magnificent employee experience from recruiting to offboarding, you also take well care of your employer brand. You don't want your employees to leave your company and tell friends and family about how confusing the offboarding was and that they weren't offered an appropriate goodbye. Do the opposite. Let the employee leave with grace, and show them that you have appreciated their work. Then, the chances that they will leave your company as an ambassador has significantly increased.

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Attract boomerang employees.

Boomerang employees are employees that leave the company and return, typically after a couple of years. Hiring these boomerang employees can definitely have some great benefits. And hiring them becomes much easier if they had a good offboarding experience where you might have added them to an alumni network and thereby kept in touch with them. The great thing about boomerang employees is that they will get productive quicker than a completely new hire. The boomerang employees will already be familiar with the culture, the product, and maybe also the work task. This will create a much smoother transaction and a quick onboarding process.

Minimize the impact on the company.

Of course, offboarding is not only about ensuring a good experience for the employee. It's also about providing a good experience for the company. It's always costly when an employee leaves the company. The cost is mainly driven by lost knowledge and recruiting and training. But it can also harm the company culture, and other employees might start to consider leaving as well. Therefore, a good offboarding process will minimize the impact a leaving employee has on the company. Carefully planned handovers and knowledge transfers can do just that. Also, it's essential to communicate so everybody knows how the process will be and who might have to handle the leaving employee's tasks until a new hire starts.

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Improve retention rates.

It is always sad to say goodbye to a valued employee. On the bright side, a good offboarding process will help you learn from the incident. Therefore, you must do your best to understand why the employee left and if you can do something in the future that can help you retain your current employees. I will go more in-depth on how you can do that later in this article.

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How to streamline your offboarding process.

Building a standardized framework for your offboarding process is crucial for making it a success and ensuring that all employees get an equally good experience with their exit process. Therefore, step 1 in good offboarding is creating a process that fits your organization and its unique goals.

In this next section, I will go through a few points of awareness that you should pay attention to when creating your offboarding framework.